Last updated: 2 November 2026
1. Overview
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, refunds and billing enquiries.
2. 14-day money-back guarantee
If you are not satisfied with Agency Manager, you can request a full refund within 14 days of your first purchase of a subscription. This applies to both monthly and yearly plans and requires no reason, although your feedback helps us improve.
3. Renewals
Renewal payments are generally non-refundable, as you can cancel at any time before a renewal to avoid being charged. However, if you were charged for a renewal you did not intend and you have not used the Service since that renewal, contact us within 7 days of the charge and we will review your request in good faith. For yearly plans, if you request a refund within 14 days of a yearly renewal, we will refund the renewal in full.
4. Plan changes
When you upgrade, Paddle charges a prorated amount for the rest of the current period. When you downgrade, the change applies from your next billing date and no partial refund is issued for the current period.
5. How to request a refund
- Email ouritspace@gmail.com with the email address used at purchase and your Paddle order number (shown in your receipt email), or
- Request it directly from Paddle at paddle.net using your order details.
Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days depending on your bank. Access to paid features ends when the refund is processed.
6. Your statutory rights
If you are a consumer in the UK or EU, you have a statutory right to cancel a digital service contract within 14 days of purchase. By starting to use the Service during that period you request that it begins immediately; our 14-day money-back guarantee still gives you a full refund within that period. Nothing in this policy affects your statutory rights.
7. Exceptions
We may decline refunds where there is evidence of fraud, abuse of the refund policy (for example repeated purchase-and-refund cycles), or a breach of our Terms & Conditions.
8. Contact
Questions about this policy: ouritspace@gmail.com or +1 (978) 403-8654.